STORE POLICY
CUSTOMER CARE
Shipping
We offer tracked shipping to all addresses within the United Kingdom.
Orders are processed within 1-2 business days. Once your order has been dispatched, you will receive a tracking number via email.
Estimated delivery times:
- Standard shipping: 5-10 business days
- Express shipping: 3-5 business days
Please note that delivery times may vary during holidays or due to weather conditions.
Shipping costs are calculated at checkout based on your location and order value.
Returns & Exchanges
We want you to love your purchase. If for any reason you are not completely satisfied, you may return eligible items within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original packaging
- Returns must be initiated within 14 days of delivery
- Customers are responsible for return shipping costs unless the item is faulty
To start a return, please contact us at hello@forheruk.com with your order number and the reason for return.
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund as quickly as possible.
Cancellations
Orders can be cancelled within 2 hours of purchase. After that, your order may have already been processed for shipping. Please contact us immediately if you need to cancel.
PRIVACY & SAFETY
Privacy Policy
At For Her UK, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
What Information We Collect
When you place an order or sign up for our newsletter, we may collect:
- Your name and billing/shipping address
- Your email address and phone number
- Payment information (processed securely by our payment provider)
- Order history
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order
- Send you marketing emails only if you have opted in
- Improve our website and customer service
We never sell your personal information to third parties.
Payment Security
All payments on For Her UK are processed through secure, encrypted connections. We do not store your credit card or payment details on our servers.
Our website uses SSL encryption (look for the padlock icon in your browser) to protect your data during transmission.
Cookies
Our website uses cookies to improve your browsing experience, remember your cart items, and analyse website traffic. You can disable cookies in your browser settings, but this may affect some website features.
Your Rights
Under UK data protection laws, you have the right to:
- Request access to the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us at hello@forheruk.com
Third-Party Services
We use trusted third-party services to operate our store, including:
- Payment processors
- Shipping carriers
- Email marketing platforms
These services have their own privacy policies, and we only work with providers who comply with UK data protection standards.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
PAYMENT METHODS
We accept the following payment methods for your convenience:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- PayPal
All payments are processed securely.
You do not need a PayPal account to pay with credit or debit card. Payments are taken in GBP (£). Your bank may charge a small conversion fee if your card is issued outside the United Kingdom.